Return policy details: 7th Avenue Costumes has a 30 day return policy. All returns are subject to a 20% restocking fee. Your return item(s) must arrive at our designated return address within 30 days from the date you placed the order. Returned items must be new, unused, and unopened with all original packaging and packing materials intact. Used or damaged items, including the item packaging, will not be eligible for refund. EVERY RETURN MUST HAVE A VALID RETURN AUTHORIZATION NUMBER (RA#) WRITTEN CLEARLY ON THE EXTERIOR OF THE RETURN'S SHIPPING PARCEL. Every RA# we issue is unique and you must contact us in order to get a valid return authorization number (RA#). Returns without a valid RA# clearly visible on the outside of the return packaging will be refused and shipped back to you. EVERY RETURN MUST INCLUDE A COMPLETED RETURN AUTHORIZATION FORM (RAF). You must contact us to request a return authorization form (RAF). We will send the RAF with your return's RA#. All shipping costs, including return shipping, are the sole responsibility of the buyer and are not eligible for refund. All returns are subject to a 20% restocking fee. Upon satisfactory inspection of a return we will issue a refund to the buyer less any restocking fees. We will be very happy to help you so please contact us through eBay or by phone during business hours at 1-800-704-9684, M-F, 9am-6pm EST excluding holidays.